Shipping Information

Lazy Franks ships throughout Australia and to selected international destinations.

Available shipping options and final shipping charges will be displayed at checkout.

Australia (domestic)

Standard Shipping — $11.50 AUD
Express Shipping — $15 AUD

New Zealand

Express Shipping — $20 AUD

Rest of World

Express Shipping — $40 AUD

International shipping is available to selected destinations. If your country is available for delivery, it will appear as an option at checkout.

Order Processing & Delivery

Orders are processed and dispatched as quickly as possible after your order has been placed.

Processing time: 1–2 business days.

Delivery times vary depending on your destination, shipping method, courier and customs processing.

Any delivery timeframe provided by Lazy Franks or the carrier is an estimate unless expressly stated otherwise. International orders may occasionally experience delays due to customs processing or other circumstances outside our reasonable control.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Duties, Taxes & Customs

International orders may be subject to import VAT, GST, customs duties, handling charges or other local taxes depending on the destination country and the value of the order.

Where required or supported, applicable taxes and duties may be calculated and collected at checkout.

Where taxes, duties or customs charges have not been collected at checkout, the recipient may be required to pay these charges directly to the relevant customs authority, postal service or courier before the order can be delivered.

The way duties and taxes are charged varies between countries and may change from time to time. Customers are responsible for any import charges payable on delivery except where Lazy Franks is required by applicable law to collect or account for those charges at the point of sale.

Lazy Franks is not responsible for delays caused by customs clearance.

Incorrect Addresses

Please ensure your shipping information is correct before completing your order.

If you notice an error in your delivery address, please contact contact@lazyfranks.com.au as soon as possible.

We will do our best to make changes before dispatch, however we cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be payable by the customer where permitted by applicable law.

Lost, Damaged or Delayed Orders

If your order arrives damaged, has not arrived within the expected delivery period, or you believe it has been lost in transit, please contact contact@lazyfranks.com.au with your name and order number.

We will investigate the shipment with the relevant carrier and provide an appropriate solution in accordance with applicable consumer law.

Refused or Unclaimed Deliveries

If an order is refused, rejected or left unclaimed and is returned to Lazy Franks, any refund will be processed once the parcel has been received and inspected.

Where permitted by applicable law, the original shipping charges, return shipping costs, customs charges or other reasonable costs incurred as a result of the refused or unclaimed delivery may be deducted from the refund.

This does not limit any rights you may have under applicable consumer law, including rights relating to faulty, damaged, incorrectly supplied or non-conforming goods.

Questions

For questions regarding shipping or delivery, please contact contact@lazyfranks.com.au.