Return Policy

We accept returns at Lazy Franks, subject to the eligibility requirements below.

Change of Mind Returns

For change-of-mind returns, Lazy Franks offers a 14-day return period. This means you have 14 days from receiving your order to request a return.

To be eligible for a change-of-mind return, your item must be in its original condition, unworn and unused, with tags attached and, where reasonably possible, in its original packaging. You’ll also need your receipt or proof of purchase.

Customers are responsible for the cost of return shipping for change-of-mind returns unless otherwise required by applicable law.

Original shipping charges are non-refundable for change-of-mind returns, except where required by applicable law.

This change-of-mind policy is provided in addition to, and does not limit, any rights you may have under applicable consumer laws.

Faulty, Damaged or Incorrect Items

We operate a strict quality control process at Lazy Franks to ensure each item is in excellent condition before it is sent.

Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is faulty, damaged, incorrectly supplied or otherwise does not match your order.

Please email contact@lazyfranks.com.au with your name, order number and details of the issue. Including photographs where relevant will help us resolve the issue as quickly as possible.

Depending on the circumstances and your rights under applicable consumer law, an appropriate remedy may include a repair, replacement, refund or another remedy required by law.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, Lazy Franks will cover or reimburse reasonable return shipping costs where required by applicable law.

Faulty or incorrectly supplied items are not subject to the conditions of our change-of-mind return policy where doing so would limit your statutory consumer rights.

Sale Items

Sale or discounted items are not eligible for change-of-mind returns or exchanges, except where required by applicable law.

This does not affect any rights you may have if an item is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees.

UK and European Union customers may also have statutory cancellation or withdrawal rights as outlined below, including in relation to eligible sale items.

Starting a Return

To start a return, please contact us at contact@lazyfranks.com.au with your name, order number and details of the return.

We will provide you with return instructions, including where to send your item.

For voluntary change-of-mind returns, please contact us before sending your item back so that we can identify and process your return correctly.

For UK and European Union customers exercising a statutory cancellation or withdrawal right, contacting us by email within the applicable cancellation period will be treated as notice of your decision to cancel.

We recommend using a tracked shipping service when returning an item. Lazy Franks is not responsible for change-of-mind returns that are lost in transit before reaching us.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

For approved voluntary returns, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@lazyfranks.com.au.

Different statutory refund timeframes may apply to customers in certain jurisdictions, including the United Kingdom and European Union, as outlined below.

Australian Customers

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Your rights under the Australian Consumer Law apply in addition to the voluntary Lazy Franks change-of-mind policy above and are not limited to 14 days.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the nature and seriousness of the problem.

For a major problem with goods, Australian consumers are generally entitled to choose between a refund or replacement.

Our restrictions on change-of-mind returns, including our policy regarding sale items, do not limit your rights under the Australian Consumer Law.

United Kingdom & European Union Customers

If you are a consumer located in the United Kingdom or European Union and purchase eligible goods online, you may have a statutory right to cancel or withdraw from your purchase without giving a reason.

For eligible purchases, you generally have 14 days from the day you receive your goods to notify us that you wish to cancel or withdraw from the purchase.

To exercise this right, email contact@lazyfranks.com.au with your name, order number and a clear statement that you wish to cancel or withdraw from your purchase.

After notifying us, you must return the goods within the timeframe required by the applicable law. This will generally be within a further 14 days.

You are responsible for the direct cost of returning goods when exercising a statutory change-of-mind cancellation or withdrawal right, unless we agree otherwise or applicable law requires us to cover the cost.

You may inspect and try on an item in the same way that you reasonably would in a physical store. We may be entitled to make a deduction from your refund where the value of an item has been reduced as a result of handling beyond what is reasonably necessary to inspect its nature, characteristics and fit.

Where required by applicable law, we will refund the purchase price together with the cost of our least expensive standard outbound delivery option. If you selected a more expensive delivery method, such as express shipping, the additional delivery cost is not required to be refunded.

Refunds for statutory cancellations or withdrawals will be processed within the timeframe required by applicable law. Where permitted, we may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back.

These statutory rights apply independently of our voluntary returns policy and may also apply to eligible discounted or sale items.

Your statutory rights regarding faulty, damaged or non-conforming goods are separate from the 14-day cancellation or withdrawal right and are not affected by it.

New Zealand & Other International Customers

Our standard Lazy Franks return policy applies to international customers unless different rights are provided by mandatory consumer laws applicable to your purchase.

Nothing in this Return Policy is intended to exclude, restrict or modify any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.

For any questions regarding a return, please contact contact@lazyfranks.com.au.