Privacy Policy

Last updated: 27 January 2026

Data Privacy Policy

We are committed to protecting the privacy of the personal information we collect and receive.

This Privacy Policy sets out the way that Lazy Franks (“we”, “us”, “our”) collects, uses, discloses and/or processes personal data. It is intended to enable customers, who make a purchase through www.lazyfranks.com.au (the “Site”) and others who interact with Lazy Franks to understand what types of personal information we collect and what we do with such information in performing our functions or our privacy obligations. Together, these activities are referred to as the “Services”.

In this Privacy Policy, “you” and “your” refer to any individual who accesses or uses the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please take the time to read this Privacy Policy carefully. By accessing or using the Services, you acknowledge and agree to the way we collect, use, and disclose personal information as described here. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

In some cases, the laws of jurisdictions outside of Australia in which Lazy Franks operates have additional requirements. We are committed to complying with all such requirements.

Collection and Use of Personal Information

We collect personal information from a variety of sources in order to provide and improve our Services. The information we collect depends on how you interact with us.

We may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information collected and held by Lazy Franks depends on the type of interaction. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Personal information you provide directly to us through our Services may include:

  • Contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Collection through cookies and similar technologies:

Lazy Franks may use cookies on our web and social media sites. A cookie is a small string of information that a website transfers to the other party’s browser for identification purposes. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most internet browsers are set to accept cookies. If an individual prefers not to receive them, they can adjust their internet browser to reject cookies, or to notify them when they are being used.

There are also software products available that can manage cookies for individuals. Rejecting cookies can, however, limit the functionality of websites (such as preventing users from logging on and making purchases).

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf. This may include: 1. Companies who support our Site and Services, such as Shopify. 2. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you. 3. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, “Third Party Websites and Links.”

Third-Party Websites and Links

Our Services may contain links to external websites or online services operated by third parties that are not owned or controlled by us. If you choose to access any third-party website, we encourage you to review the applicable privacy policies, terms, and security practices of those third parties.

We make no representations and accept no responsibility for the content, privacy practices, security, or reliability of third-party websites or platforms. Information you share on third-party or public platforms, including social media services, may be visible to others and used in accordance with those platforms’ own policies. The inclusion of any third-party links on our Site does not imply endorsement, approval, or association with the operators or content of those websites, unless expressly stated otherwise.

What we use your personal information for:

We use your personal information to operate and deliver our Services, including processing payments, fulfilling and delivering orders, managing returns and exchanges, and administering customer accounts. This also includes sending you important communications related to your purchases, account activity, and other transactions, as well as enabling features such as customer reviews where available.

Your personal information may also be used for marketing and promotional purposes, where permitted by law. This can include sending you updates, offers, and promotional messages by email, text message, or other communication channels, and displaying advertising for products or services that may be relevant to you on our Site or other platforms. You may opt out of marketing communications at any time.

We use personal information to help maintain the security and integrity of our Services, including identifying, preventing, and responding to suspected fraudulent, unlawful, or malicious activity. If you choose to create an account, you are responsible for safeguarding your login credentials and limiting access to your account. If you believe your account has been compromised, please notify us as soon as possible.

In addition, we use personal information to communicate with you, respond to enquiries, and provide customer support. This allows us to improve our Services, address issues effectively, and maintain our ongoing relationship with you.

Disclosure of personal information

We may share your personal information with third parties where it is reasonably necessary to operate our business and provide the Services, and always in accordance with this Privacy Policy. This may include sharing information with service providers and vendors who support our operations, such as those assisting with payment processing, website hosting, data analysis, customer support, cloud storage, order fulfilment, and delivery services.

Your personal information may also be shared with business and marketing partners, including Shopify, to help us provide the Services, manage transactions, and deliver marketing or advertising that may be relevant to you. These third parties handle your information in accordance with their own privacy policies.

In some cases, we may disclose personal information at your direction or with your consent, including where this is necessary to complete an order, facilitate delivery, or enable features such as social media integrations or third-party login services.

We may also share information within our corporate group or with affiliated entities where this is required for internal business purposes and to operate our Services effectively.

Additionally, your personal information may be disclosed as part of a business transaction, such as a merger, restructuring, sale of assets, or insolvency event, or where required to comply with applicable laws or legal processes. This includes responding to lawful requests from regulatory authorities, enforcing our terms and policies, or protecting the rights, property, and safety of Lazy Franks, our customers, or others.

Information may include:

  • Basic contact details and certain order & account information.
  • Order information, shopping information and customer support information.
  • Internet or other similar network activity, such as Usage Data.

Recipients may include:

  • Third-party service providers that support our operations, including payment processing, fulfilment, customer support, internet services, and analytics providers.
  • Business and marketing partners
  • Affiliates

User-Generated Content

Our Services may allow you to submit content such as product reviews or other materials. Any content you choose to post in publicly accessible areas of the Services will be visible to the public.

Please be aware that once information is made public, we cannot control who may view, access, or use it. We are unable to guarantee that others will respect the confidentiality or security of any information you choose to share publicly. To the fullest extent permitted by law, we are not responsible for the protection, accuracy, or use of any user-generated content, nor for any consequences arising from information you choose to disclose publicly or receive from third parties.

Security and Retention of Information

We take reasonable steps to protect your personal information; however, no method of electronic transmission or storage is completely secure. As a result, we cannot guarantee absolute or uninterrupted security of your information. Any information you transmit to us may be subject to risk while in transit, and you should avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including to operate the Services, manage accounts, meet legal or regulatory requirements, resolve disputes, and enforce our agreements and policies.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

International Users

Lazy Franks is based in Australia; however, we may use service providers located overseas. Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries. United States federal and state governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through laws applicable in the United States. Your use of the Service or your submission of any Personal Information to us will constitute your consent to the transfer of your Personal Information outside of your home country, including the United States, which may provide for different data protection rules than in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations. Any updates will be posted on this page with a revised “Last updated” date.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@lazyfranks.com.au.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.