Privacy Policy
**Last updated: 8 August 2026**
Lazy Franks (“Lazy Franks”, “we”, “us” or “our”) is an Australian business committed to protecting the privacy and security of the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit www.lazyfranks.com.au, make a purchase, create an account, contact us, subscribe to marketing or otherwise interact with Lazy Franks (collectively, the “Services”).
As an Australian business, our privacy practices are primarily based on Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. If you are located outside Australia, additional privacy rights may apply under the laws of your country or region.
Nothing in this Privacy Policy is intended to limit any privacy rights that cannot lawfully be excluded.
Personal Information We Collect
The personal information we collect depends on how you interact with Lazy Franks and may include:
- Contact information, such as your name, email address, telephone number, billing address and shipping address.
- Order information, including products purchased, order history, delivery details, returns, exchanges and payment confirmation.
- Account information, such as login and account details where you choose to create an account.
- Shopping activity, including products viewed, searches, items added to your cart and interactions with our Site.
- Customer service information, including information you provide when contacting us regarding an order, return, enquiry or other matter.
- Marketing information, including your marketing preferences and interactions with emails, advertisements or promotional communications.
- Device and usage information, including your IP address, browser type, device information, network information, pages viewed and information about how you interact with our Site.
Payment information may be collected and processed directly by our payment providers. Lazy Franks does not necessarily receive or store your complete payment card details.
How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, subscribe to communications or contact us;
- automatically when you use our Site through cookies, pixels and similar technologies;
- from Shopify and other service providers that assist us in operating our store;
- from payment providers, delivery providers and fulfilment providers;
- from marketing, analytics and advertising platforms where permitted by law; and
- from other third parties where you have authorised the disclosure or where otherwise permitted by law.
How We Use Personal Information
We may use personal information to:
- process, fulfil and deliver orders;
- process payments, returns, exchanges and refunds;
- manage customer accounts;
- communicate with you regarding your order or account;
- respond to enquiries and provide customer support;
- prevent fraud, misuse and other unlawful activity;
- operate, maintain, secure and improve our Site and Services;
- understand how customers interact with our Site;
- personalise content, products and advertising where permitted;
- send marketing and promotional communications where permitted by law;
- maintain business, accounting and transaction records;
- comply with legal, tax, regulatory and contractual obligations;
- enforce our Terms and other policies; and
- protect the rights, property and security of Lazy Franks, our customers and others.
Marketing Communications
We may send you marketing or promotional communications where you have consented to receive them or where otherwise permitted by applicable law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us at contact@lazyfranks.com.au.
Where we send SMS marketing, you may follow the unsubscribe instructions provided in the message.
Unsubscribing from marketing does not prevent us from sending transactional or service communications that are necessary to manage an order, payment, delivery, return, account or customer service request.
Cookies and Similar Technologies
Our Site uses cookies, pixels and similar technologies.
These technologies may include:
- Essential cookies, which are necessary for our Site to operate, including checkout, shopping cart, security and account functionality.
- Preference cookies, which remember settings and choices.
- Analytics cookies, which help us understand how visitors use our Site and improve its performance.
- Advertising and marketing technologies, which may be used to measure advertising, understand marketing performance and provide advertising that may be relevant to you.
We may use Shopify and third-party service providers in connection with these technologies.
Where applicable law requires consent before non-essential cookies or tracking technologies are used, we will request that consent and provide appropriate privacy choices.
Where our Site provides a cookie banner or privacy preferences tool, you can use those controls to manage your preferences. You may also manage cookies through your browser settings, although disabling certain cookies may affect Site functionality.
For information about cookies used by Shopify, you may also review Shopify's applicable cookie and privacy information.
Information We Receive From Third Parties
We use third parties to help operate Lazy Franks and provide our Services.
These may include:
- Shopify and other website or ecommerce service providers;
- payment processors;
- couriers, postal services and fulfilment providers;
- customer service providers;
- email and SMS service providers;
- cloud hosting and data storage providers;
- analytics providers;
- advertising and marketing platforms;
- fraud prevention and security providers; and
- professional advisers such as accountants, lawyers and insurers.
These providers may collect or process personal information in connection with the services they provide to us and may operate under their own privacy policies and legal obligations.
Shopify
Our online store is hosted by Shopify. Shopify processes personal information when you visit or make a purchase from our store in order to provide and improve Shopify services.
Where Shopify Network Intelligence is enabled, Shopify may also process information relating to your interactions with Lazy Franks, other Shopify merchants and Shopify to provide enhanced services, including personalisation, fraud prevention and advertising services.
Information may be shared with and processed by Shopify and its service providers in countries outside Australia.
You can learn more about how Shopify handles personal information through the Shopify Consumer Privacy Policy and, where applicable, exercise certain Shopify privacy choices through the Shopify Privacy Portal.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business, including to the service providers described above.
For example, we may provide your name, address and contact information to a delivery provider so that your order can be delivered.
We may also disclose information:
- where you direct or authorise us to do so;
- to comply with applicable laws, legal processes or lawful requests from authorities;
- to investigate fraud, unlawful conduct or security incidents;
- to enforce our agreements and policies;
- to protect our rights or the rights and safety of others; or
- in connection with a proposed or completed merger, acquisition, restructure, financing, sale of assets or similar business transaction.
We do not require customers to agree to disclosures that are unnecessary for providing our Services.
Third-Party Websites and Services
Our Site may contain links to websites or services operated by third parties.
Lazy Franks does not control the privacy or security practices of independent third-party websites. If you leave our Site or interact directly with a third-party service, we recommend reviewing that provider's privacy policy.
This does not affect any responsibility Lazy Franks may have for service providers processing personal information on our behalf under applicable law.
User-Generated Content
If you choose to submit content that is displayed publicly through our Services, such as a product review, that content may be visible to other users and members of the public.
Please consider carefully the information you choose to make publicly available.
Security
We take reasonable technical, organisational and administrative measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
If we become aware of a data breach, we will assess and respond to the breach in accordance with applicable legal requirements.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.
The period for which we retain information may depend on:
- how long we have an ongoing relationship with you;
- whether you maintain a customer account;
- the time needed to process an order, return, dispute or customer enquiry;
- legal, accounting and tax record-keeping requirements;
- fraud prevention and security requirements; and
- applicable limitation periods or potential legal claims.
When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
International Processing and Transfers
Lazy Franks is based in Australia, but some of the service providers we use operate internationally.
As a result, personal information may be processed, stored or accessed outside Australia, including in countries such as the United States and Canada, as well as other countries in which our technology, payment, marketing, delivery or other service providers operate.
Different countries may have privacy laws that provide different levels of protection.
Where required by applicable law, we take reasonable steps to ensure appropriate protections are in place when personal information is disclosed or transferred overseas.
Where Australian privacy laws apply to a cross-border disclosure, we will handle that disclosure in accordance with applicable requirements of the Australian Privacy Principles.
Where UK or European data protection laws apply, we or our relevant service providers will use legally recognised transfer mechanisms or safeguards where required.
Your Privacy Rights — Australia
Depending on the circumstances and the privacy laws applicable to Lazy Franks, you may have the right to:
- request access to personal information we hold about you;
- request that inaccurate, incomplete, out-of-date or misleading information be corrected; and
- make a complaint about how your personal information has been handled.
To make a request, contact contact@lazyfranks.com.au.
We may need to verify your identity before providing access to or changing personal information.
There may be limited circumstances in which we are permitted or required by law to refuse access or correction. Where required, we will explain the basis for doing so.
UK and European Union Customers
If you are located in the United Kingdom, European Union or European Economic Area and applicable data protection legislation applies to our processing of your personal information, you may have additional rights.
Depending on the circumstances, these may include the right to:
- be informed about how your personal information is processed;
- access your personal information;
- correct inaccurate or incomplete information;
- request deletion of personal information;
- restrict certain processing;
- receive certain information in a portable format;
- object to certain processing, including direct marketing;
- withdraw consent where processing is based on consent; and
- lodge a complaint with your relevant data protection authority.
These rights are subject to exceptions and limitations under applicable law.
Legal Bases for Processing
Where UK or EU data protection law requires us to identify a lawful basis for processing, we may rely on:
- Performance of a contract — for example, to process payment, fulfil an order and arrange delivery.
- Legal obligations — for example, maintaining records required by tax, accounting or consumer laws.
- Legitimate interests — for example, operating and improving our business, preventing fraud, securing our Site and responding to customer enquiries, where those interests are not overridden by your rights.
- Consent — where consent is required, including certain marketing activities, cookies or advertising technologies.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.
Other International Privacy Rights
Depending on where you live, applicable privacy laws may give you additional rights regarding your personal information.
These may include rights to access, correct or delete personal information, withdraw consent, object to particular uses of information, restrict processing, obtain a portable copy of information or opt out of certain targeted advertising or disclosures.
If such rights apply to you, you may exercise them by contacting contact@lazyfranks.com.au or by using any privacy choices made available through our Site.
We will not discriminate against you for exercising a privacy right where prohibited by applicable law.
Children
Our Services are not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where parental consent or another legal basis would be required.
If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact contact@lazyfranks.com.au.
Privacy Requests
To exercise an applicable privacy right, please email:
contact@lazyfranks.com.au
Please provide enough information for us to understand your request. We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorised access or disclosure.
We will respond within any timeframe required by applicable law.
Privacy Complaints
If you have a concern or complaint about how Lazy Franks has handled your personal information, please contact us first at:
contact@lazyfranks.com.au
We will review your complaint and aim to respond within a reasonable period.
If Australian privacy law applies to your complaint and you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
If you are located in the United Kingdom, you may have the right to complain to the **Information Commissioner's Office (ICO).
If you are located in the European Union or European Economic Area, you may have the right to lodge a complaint with the relevant data protection authority in your country.
Customers in other jurisdictions may also have the right to complain to their applicable privacy regulator.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal requirements or privacy practices.
Any updated version will be posted on this page with a revised “Last updated” date.
We encourage you to review this Privacy Policy periodically.
Contact Us
For privacy questions, requests or complaints, please contact:
Lazy Franks
Australia
contact@lazyfranks.com.au